Contact Us

Get in Touch 🐾

We’re a small, passionate team of dog lovers — and we genuinely care about every message we receive. Whether it’s a question, a concern, or just a cute photo of your pup, we’re always happy to hear from you.

📧 Email Support

The best way to reach us is by email. Our customer support team is available Monday through Friday and aims to respond to every inquiry promptly.

Email: support@unionzee.com
Response time: Within 1–2 business days

When reaching out, please include your order number (if applicable) and a brief description of your question so we can assist you as quickly as possible.

🕒 Our Support Hours

Our team is available during the following hours:

  • Monday – Friday: 9:00 AM – 6:00 PM (HKT)
  • Saturday – Sunday: Limited availability; we’ll get back to you on the next business day

We appreciate your patience during peak seasons and holidays when response times may be slightly longer.

📦 Order & Shipping Inquiries

If you have questions about your order status, shipping timeline, or delivery issues, please check your confirmation email for tracking information first. If you still need help, don’t hesitate to contact us with your order details and we’ll look into it right away.

For more details, visit our Shipping Policy page.

🔄 Returns & Refunds

Not completely satisfied with your purchase? We’re sorry to hear that and we want to make it right. Please reach out to us within the eligible return window and our team will guide you through the process.

For full details, visit our Return & Refund Policy page.

🐕 Product Questions

Unsure which size bed is right for your dog? Wondering about the materials used in our toys or grooming products? Our team is happy to help you find the perfect match for your furry companion. Just send us an email with your dog’s breed, size, and what you’re looking for — we’ll point you in the right direction.

💬 Share Your Story

We love hearing from our community! If your dog is enjoying a Unionzee product, feel free to share a photo or story with us at support@unionzee.com. Your feedback helps us grow and inspires us to keep doing what we love.

Thank you for being part of the Unionzee family. We’re here whenever you need us. 🐶❤️