Frequently Asked Questions 🐾

About Our Products

What materials are Unionzee products made from?

We source only premium, dog-safe materials for all our products — from non-toxic fabrics in our apparel to BPA-free silicone in our toys. Every item is selected with your dog's safety and comfort in mind.

Are Unionzee products suitable for all dog breeds and sizes?

Most of our products are available in multiple sizes to suit small, medium, and large breeds. Please check individual product pages for size guides and recommendations.

How do I clean Unionzee products?

Care instructions vary by product. Most apparel items are machine washable on a gentle cycle, while toys and accessories can be wiped clean with a damp cloth. Always refer to the product label for specific care guidance.

Are the toys safe for aggressive chewers?

Our chew toys are made from durable, dog-safe materials. However, we recommend supervising your dog during play and replacing any toy that shows signs of significant wear.

Orders & Shipping

How long does shipping take?

Standard shipping takes 5-10 business days. Express shipping takes 2-4 business days. See our Shipping Policy for more details.

Can I track my order?

Yes! Once your order ships, you'll receive a confirmation email with a tracking number.

Do you ship internationally?

Yes, we ship to multiple countries. Shipping times and fees may vary by destination.

Returns & Refunds

What if the product doesn't fit my dog?

We want every pup to look and feel great! If a product doesn't fit, please contact us at support@unionzee.com and we'll help find the right size or arrange a return.

How do I return a product?

We accept returns on unopened, unused products within 30 days. Please visit our Return & Refund Policy page or email us at support@unionzee.com.

Still Have Questions?

We're happy to help! Email us at support@unionzee.com and we'll get back to you within 1-2 business days. 🐶